If you are asked to send a screenshot from your device to our customer support team for further investigation of your query and need guidance with doing so, please view the below.
iPhone
On your iPhone, hold down the power button and the increase volume button simultaneously to take a screenshot. The image will be saved in your camera roll.
Android
On your Android, hold down the power button and the decrease volume button simultaneously to take a screenshot. The image will be saved in your Gallery.
Windows
On your keyboard, press and hold the Windows button and the PrtSc button simultaneously. The capture will be saved in the Pictures folder, within the sub-folder Screenshots.
MAC
Press the Shift, Command (⌘), and Number 3 buttons to take a capture of your screen. The image will be then be found on your desktop.
