If you are asked to send a screenshot from your device to our customer support team for further investigation of your query and need guidance with doing so, please view the below.
On your iPhone, hold down the power button and the increase volume button simultaneously to take a screenshot. The image will be saved in your camera roll.
On your Android, hold down the power button and the decrease volume button simultaneously to take a screenshot. The image will be saved in your Gallery.
On your keyboard, press and hold the Windows button and the PrtSc button simultaneously. The capture will be saved in the Pictures folder, within the sub-folder Screenshots.
Press the Shift, Command (⌘), and Number 3 buttons to take a capture of your screen. The image will be then be found on your desktop.