We will aim to process your withdrawal within the first 24 hours, then the below timeframe will apply.
A Bitcoin Withdrawal would need 3-6 confirmations on the Blockchain before the funds credit your account. This would usually take 1-3 hours.
To check up on your Bitcoin Withdrawal, you would need to go to www.blockchain.com.
All you need to do is enter the Bitcoin address in the search box.
Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH).
Any Bitcoin address we provide you can only be used once.
Providing us with incorrect information may result in the loss of your funds.
If you realize that any of the information you provided was incorrect, please contact us as soon as possible so we can look into this for you.
To be able to withdraw your funds, you will need to follow the below procedure for guidance.
Tap Withdraw.
Select the Withdraw Type as Bitcoin.
Select the Wallet you wish to withdraw the funds from.
Insert the Amount.
Tap Request Withdrawal.
Enter your Bitcoin wallet address and tap Withdraw.
