A Cryptocurrency deposit would need 3-6 confirmations on the network before the funds credit your account. This would usually take 1-3 hours.
To check up on your deposit, you would need to go to www.blockchain.com or www.blockchair.com
All you need to do is enter the address in the search box.
When sending Bitcoin, make sure you choose Bitcoin (BTC) and NOT Bitcoin Cash (BCH).
Any address we provide can be only used once.
Providing us with incorrect information may result in the loss of your funds.
If you realize that any of the information you provided was incorrect, please contact us as soon as possible so we can look into this for you.
The below information can help you identify the status of your deposit.
We are waiting for your funds to be processed. You may also need to go to the Deposit Funds screen and confirm the payment.
The funds have been processed and need 3-6 confirmations on the Blockchain network before they can be processed. This usually can take 1-3 hours.
The Deposit has been approved and sent to your wallet provider.
The reason would be either the Deposit has timed out or you have canceled the request.
We have rejected your deposit request.
If your payment has been rejected, there will be a comment in the comment box and we will notify you via e-mail.
