There could be a number of reasons why your documents were declined. 


Please refer to the below information for guidance.



How the Proof of ID should be:


All 4 corners of the documents are showing. 


The full name is on the document. 


The date of birth is on the document. 


The expiry date is on the document. 


The address is on the document. 


The MRZ code is on the document (Not all identity documents would have an MRZ code). 


The signature is on the document. 





How the Proof of Address should be: 


All 4 corners of the document are showing. 


The full name is on the document. 


The address is on the document. 


There is an issue date on the document.


The company logo is on the document.